London
★ 5.0
· 6 reviews
Exeter
★ 5.0
· 9 reviews

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Repairs & Service

Blind Repairs Done Right the First Time

Custom Shades repairs window coverings of every kind, from Hunter Douglas products to any other brand. As long as we can get the parts, our installation professionals can get your blinds, shades and shutters working again. Call our London showroom at 519-601-4443 or send us a request below.
25+ years
Working with window coverings
Any brand
Hunter Douglas and other makes
2 showrooms
In London and Exeter
Certified
Hunter Douglas trained installers

Common Repairs We Fix

Cord icon, dark version

Cords & Chains

Re-cording, broken pull cords and loops, bead chains on roller shades and cord tensioners.

Lift icon, dark version

Lifting & Tilting

Blinds that won’t go up or down, won’t stay up or no longer tilt: cordlocks, clutches and tilt mechanisms.

Battery icon, dark version

Motorized & PowerView®

Shades that stop responding, battery replacement, remotes and hub set-up.

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Fit & Adjustments

Blinds that hang crooked, rub the frame or no longer sit properly in the window.
Parts icon, dark version

Parts & Brackets

Broken or missing mounting brackets, valance clips, wands and other parts.

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Slats, Vanes & Fabric

Broken wood slats, vertical vane stitching and weights, and roller fabric come loose from the tube.

From Broken to Fixed in Four Steps

Tell us what is wrong and what brand it is. We will let you know if we can get the parts, and our installation professionals will take it from there.
  1. 01

    Tell Us What’s WrongSend the form below or call your nearest showroom. A photo of the problem helps.

  2. 02

    Get a Free QuoteWe get back to you with a free quote before any work starts.

  3. 03

    Drop It Off or Book a VisitBring the blind to our service centre at the London showroom, or a technician comes to you. Service visits have a trip charge.

  4. 04

    We Get It FixedOur own technicians handle most repairs. Some need the manufacturer or a trusted repair partner, and we will tell you up front. Either way, we let you know when it’s ready.

Repair It Before You Replace It

A torn or broken blind doesn’t always need replacing. With over 25 years in window coverings, our team can quickly tell whether yours can be fixed, and give you a cost-effective way to do it.
Homeowners bring us everything from a single snapped cord to a whole house of blinds. No job is too big or too small.
Hand using the UltraGlide® wand beside Provenance® Woven Wood Shades
Our In-House Repair Workshop

Any Brand

Hunter Douglas and other makes, if parts are available

Certified Installers

Hunter Douglas trained professionals

What We Repair, Type by Type

Most roller shade wear is in the fabric: it frays over time or comes loose from the top tube. We reattach or repair the fabric, replace broken bead chains and fix clutches that make a shade hard to raise.

Sun and age make vertical blind parts brittle, and chains and clips tend to break or go missing. We fix:

  • Tracks that won’t rotate or draw across the window, and re-cord tracks
  • Broken bottom link chains
  • Broken bottom weights
  • Vanes whose stitching has come apart

Rough use bends slats and wears out cords and mechanisms. We fix:

  • Frayed or broken cords (re-cording)
  • Worn tapes on older 2-inch (50 mm) blinds
  • Tilt mechanisms that no longer angle the slats
  • Locks that no longer hold the blind up
  • Tilt wands and their hooks
  • Broken or missing brackets

When a motorized shade stops responding, it is often the batteries or the set-up. We replace batteries, reconfigure PowerView® remotes and hubs, and set up smart home control. The price list shows the costs.

Often, yes. We look at the blind first and tell you honestly whether a repair makes sense or a new one is the better buy. Hunter Douglas products may also be covered by the lifetime warranty.

Tell Us What Needs Fixing

Taking a blind down?

Our removal tips show how, type by type. Or we can take it down for you on a service visit.

Call a Showroom

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London
519-601-4443
Exeter
519-235-2444

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or send a request